Common Troubleshooting Tips for Over-the-Counter Hearing Aids
Over-the-counter (OTC) hearing aids and personal sound amplification products (PSAPs) offer easy access to amplification, but occasional issues can arise. Here are some common troubleshooting tips to try if your OTC hearing device encounters problems:
Feedback/Whistling
This high-pitched squealing sound usually means your hearing aid is inserted improperly or requires adjustment. Try reinserting the device or contacting your audiologist to tweak settings. Promptly replacing wax guards can also help prevent feedback.
Poor Sound Quality
If sound is muffled or weak, first replace or recharge the batteries. Next, inspect the tubing and earpieces for blockages from earwax buildup and gently clean. An audiologist can also examine the device and adjust it or switch out external parts like wax guards or dome tips if needed.
Not Turning on
If your OTC hearing aid isn't powering on, first replace batteries or recharge if it's a rechargeable model. Examine battery compartments for corrosion or debris interfering with contacts. If issues persist, contact the manufacturer.
Not Holding a Charge
For rechargeable models, a degraded rechargeable battery may need replacement. Contact the manufacturer to inquire about battery replacement options. You can prolong battery life by fully recharging after each use.
Uncomfortable Fit
Discomfort typically indicates improper sizing of ear tip attachments. Consult your audiologist to get your device refitted with a different sized dome, tip, or mold for a more comfortable, secure fit.Getting OTC devices checked annually and contacting manufacturers for troubleshooting advice can resolve many issues. But if problems persist, see your audiologist or doctor to rule out medical conditions that could impact device performance.